Senior Living Residences

Receptionist / Concierge

US-MA-Cambridge
4 weeks ago
ID
2017-1468
# of Openings
1
Category
Customer Service/Support

Overview

We are seeking a professional to serve as a first point of contact for callers and visitors. This position is a part time Saturday position with the potential for occasional weeknights and Sundays. Candidates must be able to work weekends.


At our community, the Front Desk Receptionist is the information center of our community, managing all phone calls, greeting visitors, providing community information, managing resident transportation and outing schedules, and assisting residents with all requests. In addition, the Front Desk Receptionist shall be responsible for administrative duties as assigned by the Director of Business Administration. This position requires superior people skills.

 

Responsibilities

  • Greeting visitors immediately upon arrival, offering assistance, a warm smile and refreshments (coffee, water, etc.)
  • Professionally handling phone calls and answering questions/routing callers in a timely and courteous manner
  • Maintaining an upbeat and positive demeanor
  • Being the main point of contact for emergency situations, especially after normal business hours
  • Acting as concierge for residents (calling to inform them of visitors/package deliveries, offering meal and activity reminders and assisting with appointment reminders and transportation arrangements)
  • Recording resident attendance at meals; Managing staff and guest meal payments.
  • Assisting with the maintenance of resident records
  • Maintaining a clean and neat desk and lobby, free of clutter and trash
  • Clearly articulating to visitors and potential residents what the community offers and why our organization is unique
  • Assisting the Executive Director with marketing inquiries and tours
  • Maintaining the RSVP listing to our various events held on-site
  • General office duties such as faxing, filing, supply ordering/inventory and calendar management and assisting the Director of Business Administration with duties as assigned
  • Participates in in-service trainings as required by state regulations

Qualifications


EDUCATION/EXPERIENCE

  • High school diploma or equivalent certificate preferred
  • Possesses expert knowledge of telephone system
  • Front Desk / Customer Service Experience, preferably in the hospitality industry

SKILLS AND ABILITIES

  • Excellent verbal communication skills
  • Basic computer skills (word-processing, spreadsheets, internet)
  • Knowledge of general office equipment including telephone systems and printer/copier
  • Must be comfortable to assist in emergency situations, and able to do so in a calm, competent and efficient manner

 Candidates must have reliable transportation. Background checks will be completed prior to employment.

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